Terms & Conditions

Terms & Conditions

This website displays the terms and conditions under which we provide our services to our customers online and via application. If you use the website / application after reading this page, you agree to be bound by the terms and conditions detailed below. If you don’t agree with them, you must discontinue using the website / application.

By continuing to use this website/application, you confirm that you understand that you will be responsible for all amounts you commit to pay when booking and purchasing on the website/application.

The term “us”, “we”, “our” or “with us” refers to the owner of the website/application, and “you” refers to the user or browser of our website.

 If you have any questions about the terms and conditions or anything about this website/application please contact us at the address mentioned above or by email at info@bennekhi.com

Website/Application Responsibilities:-

• Provide information on products, services and offers available to our customers.

User Responsibility:-

• Provide accurate information as required upon purchase.

• Pay the full cost of the goods.

• Knowing the terms of service, including the terms of cancellation of all agreed services.

General Terms and Conditions:

• Regarding your transactions, your card may be charged by the website/application.

• This website/application was created to provide you with general information, and by using the website/application, you agree to your full responsibility for any inaccuracies, errors or omissions in its content, and that you are solely responsible for determining whether our services suit your requirements or not.

• This website and its content are owned by us, including but not limited to, content, design, and graphics and you may not copy any part of it or use its trademark except as specified in the copyright notice mentioned as part of the terms and conditions.

• The website/application may contain links to other sites. These links are provided to help you but not because we recommend the use of a particular site. The third party is responsible for the content of its site, and we are not responsible for the content displayed on those sites.

• If you use this website/application in any way that is not authorized by us, we will have to take all legal procedures towards it.

• We are committed to the laws and judicial system applicable in the State of Kuwait in settling any dispute arising out of this website/application and your use of it.

• We accept online payments using "Visa" and "MasterCard" credit cards / debit cards. If "credit card online" is chosen as the payment method, the customer's data written in the identity cards (The Civil identity card of the account holder) must match the data written in the credit card used to complete the payment procedures.

• When you use the services provided on the website, the mobile application or both, you will be asked to provide specific information such as your name, contact details or data related to your debit or credit card, all credit / debit card details and personal information will not be stored, sold, shared or rented to any third party.

Disclaimer about foreign exchange rates:-

• Foreign exchange is changing one currency to another. This phrase also refers to the conversion from one currency to another. Foreign exchange rates are updated regularly according to various factors and you can contact your bank to find out more about it.

• Please note that foreign exchange fees are included in the prices during a purchase from the website/application, and also affect the refund amount, for example: If you book in a currency and use a credit card in Kuwaiti Dinar, there will be foreign exchange fees that include currency conversion from Kuwaiti Dinar To the US dollar, and this difference will be reflected in the prices during booking and also upon completion of the refund procedures.

Modify or change the reservation:-

• Any modification to the reservation on the website/application has some fees that are imposed according to the company's policy instructions, and they vary according to the type of good/service.


• The site/application allows its customers to cancel orders, and is subject to the imposed cancellation fees. Such cancellation fees vary according to the commodity or service.

• In some specific cases it is not possible to cancel the request, which are:

  • Chemical products are not returned.
  • Damaged products will not be returned.

• In the event that the order is cancelled for any reason beyond our control, such as bad weather or a compelling excuse, the amount will be refunded to the buyer.

Refund of the amount paid:-

• Customers who want to cancel their reservation can do so by logging into their account on the website/application.

• The amount is returned to the same account from which it was paid, after deducting fees and taxes. For example, if you used a credit card, the website will transfer the amount to the card, and if you used a debit card, the refunded amount will be deposited directly into your account. Cancellation fees will be applied according to the company's policy.

• Please note that the bank will deduct foreign exchange fees as applicable. These fees are updated daily according to official sources; you can contact your bank to find out more about that.

Privacy policy:-

• The website/application is obligated to ensure the protection of privacy and confidentiality of the data provided by the user.

Disclaimer of Liability:-

• The website/application pays great attention to providing accurate and up-to-date information. The information available on the site depends on the information provided by the third party; we cannot guarantee the accuracy of the information available at all times or that all changes will be reported, so we cannot take responsibility for errors or changes. You should always check important details before proceeding.


• The site/application aims to provide an easy and secure purchasing service, and in case you are not satisfied with our service for any reason please contact us at info@bennekhi.com or contact our customer service and it’d be our pleasure to assist you and do everything possible to make your experience easy.